Last year, authorised representatives from Healthwatch Sefton conducted Enter and View visits as part of a pilot programme to care homes in the borough. During August Hawthorne Lodge Residential Care Home in Bootle was visited and Leyland Rest Home in Southport during September.
Reports have been completed on both visits and were sent to the providers so they could respond. However, Healthwatch Sefton is not happy with the responses to the reports and will follow this up by further contact with the providers and also the Care Quality Commission. Healthwatch Sefton will also work with Sefton Council’s Contracts and Commissioning team on both cases.
It is the intention of Healthwatch Sefton to conduct further Enter and View visits at other care homes in the borough during this year.
If you have any information or experiences to share about care homes, let us know using our online Feedback Centre – www.healthwatchsefton.co.uk/ ; you can also call Freephone: 0800 206 1304; or email: firstname.lastname@example.org to feedback on services.
All of our published Enter and View reports can be viewed on our website, at, http://www.healthwatchsefton.co.uk/organisation-chart/enter-and-view/