GP staff supported to make GP services accessible to people with a disability

New guides for GP staff have been launched to make GP services easier to use by people with disabilities. These guides are further supported by the release of new easy read patient guides that explain the benefits of GP online services.

Download Guides for GP practice staff>>

Download GP online services easy read patient guides>>

An estimated one in six people has hearing loss[i], 1 in 30 has sight loss[ii] while more than 1 in 100 people has autism[iii]. Furthermore, an estimated 358,000 patients in the UK are deafblind[iv] and over 1million have a learning disability[v]. Many people with such disabilities also have another long term medical condition too[vi]and require more frequent access to care from staff at their GP surgery.

The new Access Needs Guides for GP staff will help staff to better support people when they come into the GP surgery, access the GP surgery website and use GP online services. Advice in the staff guides includes information on technologies and apps that can help people with sensory disabilities to more independently book appointments, order repeat prescriptions and view their GP record.

The new easy read guides about GP online services are suitable for everyone who has a GP and wants to know more about how to book their appointments, repeat prescriptions and view their GP record online. You can get a copy of one or more of these guides free of charge by using this link to download them or by using this email to order a guide england.patient-online@nhs.nt or by asking your GP reception staff for a copy.

Developed by NHS England, Action on Hearing Loss, Change, The National Autistic Society, RNIB and Sense, the FREE guides for GP staff provide practical advice to help staff to improve their practice website, communication with patients and more effectively enable the use of accessible technology.

To find out more about the group please contact the team behind GP online services by emailing


[i] One in six people have a hearing impairment: Action on Hearing Loss; 2015,

[ii] About one in 30 people has a sight problem that has serious impact on their lives: RNIB; 2017,

[iii] More than one in 100 hundred people have autism: National Autistic Society; 2017,

[iv] 358,000 people are deafblind in the UK:Sense;2017;

[v] We estimate that in England in 2015 there were 1,087,100 people with learning disabilities: BILD;2017,

[vi] 78% of people with a sight loss also have another health condition they are getting treatment for: north east sensory service;2017,