Healthwatch Sefton offers Independent Complaints Advocacy Service

Healthwatch Sefton now  offers an Independent Complaints Advocacy Service.

For anyone wanting to make a complaint about the care and/or treatment they have received from the NHS there are two options:

  • We have a pack of self-help materials which provides supportive information including the NHS complaints process and an example framework for a first letter of complaint
  • Or, if people prefer, there is a fully-trained advocate who can support people to make their complaint by providing free, confidential and independent help

More details of this service can be found on our website – https://healthwatchsefton.co.uk/independent-complaints-advocacy-service/

– along with a downloadable referral form and self-help pack.

If you want to discuss this service with the team then please contact Healthwatch Sefton on 0151 920 0726 ext 240.