Healthwatch Sefton now offers an Independent Complaints Advocacy Service.
For anyone wanting to make a complaint about the care and/or treatment they have received from the NHS there are two options:
- We have a pack of self-help materials which provides supportive information including the NHS complaints process and an example framework for a first letter of complaint
- Or, if people prefer, there is a fully-trained advocate who can support people to make their complaint by providing free, confidential and independent help
More details of this service can be found on our website – https://healthwatchsefton.co.uk/independent-complaints-advocacy-service/
– along with a downloadable referral form and self-help pack.
If you want to discuss this service with the team then please contact Healthwatch Sefton on 0151 920 0726 ext 240.