Job Vacancy; Citizens Advice Sefton – Universal Support Best Practice Lead (Merseyside) – Closing 19th February 2019

Universal Support Best Practice Lead
Location:  Sefton (primarily based in Bootle, occasional travel across the UK)
Contract type:  Fixed term until 31st March 2020
Salary:  £27,816
Hours:  28 hours per week
Pension:  7% Employer contribution
Annual leave: 28 days plus bank holidays pro rata

Citizens Advice is set to deliver a new service called “Universal Support – Help to Claim” which offers end-to-end support to help people make a new Universal Credit claim and be ready for when their first payment arrives.

As part of this, Citizens Advice is setting up a network of Best Practice Leads to gather and share learning about how Universal Credit and the Help to Claim service is performing, develop relationships with relevant local stakeholders and share ideas and best practice.

The role will work across Merseyside Jobcentre Plus district area to improve people’s experience of Universal Credit and Universal Support as well as feed into the wider Best Practice Lead network and work of national Citizens Advice

The post holder will be expected to work across Merseyside with travel to London.

For an application pack go to or email or telephone 0151 282 5650 ext 108

Closing date for applications: 5pm 19th February 2019

Interviews: 25th February 2019.

Citizens Advice recognises the positive value of diversity promotes equality and challenges discrimination. We welcome and encourage job applications from people of all backgrounds