Citizens Advice is set to deliver a new service called “Universal Support: Help to Claim” which offers end-to-end support to help people make a new Universal Credit claim and be ready for when their first payment arrives.
We are looking for advisers with good IT skills to support clients to make and complete their new Universal Credit claim, as well as a commitment to the aims and principles of the Citizens Advice Service.
You’ll have the ability to interview clients using sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control of meetings.
Job Title: Help to Claim Adviser (2 posts)
Hours: 35 hours per week and 21 hours per week
Salary: £21,074 and £12,644
Pension: Employer Contribution 7%
Type of Contract: Fixed term to 31st March 2020
Closing date for applications: 5pm 21st February 2019
Interviews 26th February 2019