Healthwatch Knowsley: Outreach Officer – Closing Sunday 20 October 2024

Job Title: Healthwatch Knowsley – Outreach Officer                      
Salary: £24,875 – £27,259
Location: Huyton,Knowsley
Hours: 35 hours per week (full time)
Contract: Fixed term until 31/07/25

Benefits: Your health and happiness are important to us; we offer a comprehensive staff wellbeing package, generous holidays, life assurance and income protection along with flexible working.

We pride ourselves on being an inclusive and supportive employer.

Our vision is to develop a vibrant voluntary, community and faith sector that encourages and supports independent, resilient and sustainable communities.

Job Purpose:

To support and facilitate the development of Healthwatch Knowsley, through outreach and signposting activities to the communities of Knowsley. 

Main Duties and Responsibilities:

  1. To support the vision and values of Healthwatch Knowsley CIC and its delivery of the Healthwatch Knowsley Service Specification. 
  2. To support Healthwatch Knowsley to act as a channel for gathering and promoting the views of service users and communities to decision makers.
  3. To work with local communities, seldom heard groups and networks within Knowsley to develop and enable mechanisms for Healthwatch Knowsley to engage with the widest range of local people.
  4. To work collaboratively with partner agencies to create and maintain opportunities for engagement with their service users, clients or members
  5. Support Healthwatch Knowsley in engaging with groups sharing the protected characteristics under the Equality Act and those who are most disadvantaged by health inequalities within its communities.
  6. Support the establishment of a two-way process of communication between Healthwatch Knowsley and key groups within Knowsley around the Signposting and representative role of Healthwatch. Particular emphasis will be placed on ensuring the views of younger people are heard. 
  7. Support the recruitment of stakeholders for Healthwatch, both individuals and organisations.
  8. Actively seek the views of all Knowsley community members to help provide an understanding of their views around the Health and Social Care Services they access.
  9. To support and facilitate the development of Healthwatch Knowsley as agreed with the Manager, Healthwatch Knowsley Support Team.
  10. Undertake mapping of existing community engagement mechanisms in collaboration with stakeholders from the statutory and voluntary sectors.
  11. To provide a Signposting function for Healthwatch Knowsley, helping to provide choice and support for community members who need to access Health and Social Care Services.  
  12. To assist in the maintenance of strategic links across the statutory and voluntary sectors, ensuring that Healthwatch Knowsley has a significant influence on healthcare provision and adult social care services within Knowsley.
  13. Preparation of necessary reports, presentations etc., in relation to the work of the Healthwatch Knowsley.
  14. To work closely with the Healthwatch team to contribute to the development of a clear understanding of the priorities and concerns of community members in relation to Health and Social Care Services.
  15. To attend relevant training and conferences and to perform all other appropriate duties.
  16. To work with the Manager, Healthwatch Knowsley Support Team, Healthwatch Knowsley Board of Directors and Management Committee to ensure compliance with the Service Specification and Grant Agreement for Healthwatch Knowsley.

Job Pack (Downloads)

Job Description & Person Specification
Application Form
Guidance Notes
Diversity Monitoring Form
Criminal Convictions Declaration

The closing date for applications is 11:59pm, Sunday 20 October 2024
Interviews dates TBC