Christmas & New Year 2021 – Useful Information and Services

Please note: the Sefton CVS offices in Waterloo & Southport will be closed from 5pm on Thursday 23rd December 2021 and will open from 9am on Tuesday 4th January 2022

Here you will find details of local Voluntary, Community and Faith (VCF) sector services operating over the Christmas and New Year period, as well as details of Sefton Council services and local NHS services including Coronavirus vaccinations and testing, GPs, Pharmacies, Walk-Ins and Dentists.

–  Information, Support & Advice (Helplines)
–  Sefton MBC Services

–  GPs & Out-of-hours health care services
–  Foodbanks
–  Christmas Meals and Social Activities

–  Homeless Support Services

Click here to visit the Here For You Directory Sefton’s Voluntary, Community & Faith sector service directory.

Click here to browse the Connecting You To Services booklet – a handy guide for local residents.

Useful Phone Numbers: 

Police (Non-Emergency) – 101 
NHS (Non-Emergency) – 111
Sefton Council Main Number (Switchboard) – 0345 140 0845
Children’s Social Care – 0151 909 1206

Adult Social Care – 0151 909 1523
Social Care Emergency Duty Team – 0151 934 3555

Sefton Security – 0151 934 4746
NHS South Sefton CCG – 0151 317 8456

NHS Southport and Formby CCG – 01704 395 785
Sefton Carers Centre (helpline) – 0151 288 6060

Sefton Council Services

During Christmas and New Year, Sefton Council will provide restricted services. Most council buildings will be closed on December 24, 29, 30 and 31, but residents can still access a range of information and transactions via the council website –

You can also click here to visit Sefton Council’s Sefton Support Hub website

Services that will continue to operate include critical social care services for adults and children.

Emergency contacts on December 24th, 29th, 30th, and 31st between 9:00am and 5:30pm:
Children’s Social Care – 0151 909 1206
Adult Social Care – 0151 909 1523
Emergency Duty Team – 0151 934 3555

Information regarding COVID test sites is available 24 hours a day at

If you are experiencing a crisis or severe financial hardship and need emergency support with food, gas or electricity you may be eligible for help. You must live in Sefton, be aged 16 or over and you will be required to provide a contact telephone number so that support can be arranged. If you are eligible please call 0151 934 3663, between 10am until 12 noon on, 29th and 30th December. This is for emergencies only.

Support can also be accessed from the Family Wellbeing Centres in Sefton. There will be 3 operating across North, Central and South Sefton.

North LocalityTalbot Street Family Well Being Centre
St Andrew Place PR8 1HR
01704 534975
Central LocalityNetherton Family Well Being Centre
Magdalen Square, Bootle L30 5QH
0151 282 1405
South LocalityMarie Clark Family Well Being Centre
Linacre Lane Bootle L20 5A
0151 330 5260

Healthcare Provisions in Sefton

Winter Ready Checklist

South Sefton CCG and Southport & Formby CCG in partnership with community partners have produced a handy online winter checklist. The Winter Ready Checklist provides advice and signposting to various support services across Sefton, including GPs & Out-of-hours health care services.

South Sefton CCG Winter Checklist
Southport & Formby Winter Checklist

Click here to search for information on other NHS services across Sefton.

Coronavirus Vaccinations #GetBoostedNow

You can book your COVID-19 vaccines including boosters at sites across Sefton and beyond by going to:

You can also call the following centres directly to make an appointment and check opening times:

  • Netherton Health Centre – 0151 247 6413
  • Seaforth Village Surgery – 07979 938 229
  • Southport Centre for Health and Wellbeing – 01704 395830

There is also a pop up walk in vaccination site opening at Bootle Cricket Club on Wadham Road for all south Sefton residents on 22, 23 and 30 December from 10am – 4.30pm each day. Just turn up to get your first, second or booster vaccination. For more information please click here.


South Sefton Foodbank Logo
South Sefton Foodbank
St Leonards Youth & Community Centre
60 Peel Road, Bootle, Merseyside, L20 4RW
0151 933 1300   /    /    website
Click here for South Sefton Foodbank Opening Times over Christmas 2021

Southport Foodbank Logo
Southport Foodbank
Compassion Acts
Compassion Acts, 197a Sussex Road, PR8 6DG
01704264505 //

Click here for opening times over Christmas 2021

Homeless Shelters & Support Services

For people who become homeless during the Christmas period , Sefton Council’s Health and Social Care Emergency Duty Team manages our out of hour’s service.

The service is for emergencies only and can give you general advice and will be able to assist you to find temporary emergency accommodation.

You can contact the Out of Hours service on 0151 934 3555
Monday to Thursday after 5.00p.m.
Friday after 4.15pm and any time at weekends and public holidays

Mental Health Support

Click here to download the Urgent Mental Health Support leaflet from Mersey Care NHS Foundation Trust, including details of 24/7 support and Crisis Cafes in Southport and Liverpool.

Our pages on mental health support give you access to a wide range of services in Sefton, visit

Many people will be feeling lonely, vulnerable and anxious this Christmas. Stay Connected to people around you and ask for help when needed. If you know of a friend, neighbour or family member that is going to be alone this Christmas, then check if they are ok and offer to help.

  • If you are feeling lonely and need someone to talk to, you can contact the NHS Volunteer Responders, even on Christmas Day, to reach out for someone to talk to. Contact 0808 196 3646 – lines open 8am to 8pm every day throughout Christmas and New Year
  • The Samaritans offer a friendly listening ear on the end of a phone 24/7. The service for the Liverpool City Region has been modernised and offers support and helps people with problems including isolation, loneliness, anxiety, depression, concerns of life situations or just the need to talk to someone. The phone line is open 24/7 on Freephone 116 123
  • You can find more information on services that are available in the Kind to Your Mind section on
  • Mersey Care NHS Mental Health Support provides support for adults in a crisis. For urgent help 24/7 call 0151 296 7200 or Freephone 0800 145 6570
  • Alder Hey NHS Crisis Care Line provides support for children, young people, parents/carers 24 hours a day, seven days a week on 0151 293 3577 (or freephone 0808 196 3550) or email

Southport Crisis Cafe Christmas Opening Hours
Our Crisis Cafe is open 5pm – 9pm on Christmas eve, Christmas day, Boxing day, New years eve and New Years day. Normal opening hours are in operation on from Sunday 2nd January, 5pm – 11pm.

We operate a drop-in for anyone struggling with their mental health, but we advise people to call us first on 0300 323 0197 to check availability. For more information please click here.

Winter Access to Mental Health and Well-Being Services Grant 2021/22

Citizens Advice Sefton