Job Vacancy: Healthwatch Sefton – Signposting, Information and Administration Officer (closing 5pm, Monday 26th April 2021)

Job Title: Healthwatch Sefton Signposting, Information and Administration Officer
Grade: £17,072
Location: Burlington House, Waterloo, Sefton.
Hours: 35 hours per week
Accountable to: Manager, Healthwatch Sefton.

Job Purpose:
To be the main point of contact for members of the public who want to access the Healthwatch Sefton Signposting & Information Service and Independent Complaints Advocacy.

To provide Healthwatch Sefton with up to date intelligence on key trends from the Healthwatch Sefton Feedback centre.


Job Description & Person Specification (Word / PDF)
Application Form (Word / PDF)
Guidance Notes (Word / PDF)
Diversity Monitoring Form (Word / PDF)
Criminal Convictions Declaration (Word / PDF)

The closing date for completed applications is 5pm, Monday 26th April 2021.
All completed applications and any enquiries to be sent to

Meet your new Locality Representatives

Healthwatch Sefton can announce that its members have now decided who they want to represent the consumer champion in the borough to ensure local decision makers and health and social care services hear the views of people throughout Sefton.

Each of the new locality representatives will serve a three-year term of office and their responsibilities involve: acting as a point of contact for residents living in their local area; letting Healthwatch Sefton know of any issues local residents have when using health and social care services; and supporting Healthwatch Sefton with engagement activities.

Among other specific duties, the representatives are also expected to attend steering group and community champion network meetings, promote Healthwatch Sefton’s aims and objectives, and help build effective relationships with their CCG locality counterpart to streamline communications between the two organisations.

Voting for the role of locality representative began last November with Healthwatch Sefton’s community membership of more than 1,000 choosing their preferred candidates to uphold the aims and objectives of Healthwatch Sefton.

Healthwatch Sefton has a number of statutory functions which include: gathering the views and experiences of Sefton patients and residents, as well as promoting and supporting the involvement of people in the commissioning and provision of local health and social care services.

The four representatives in the NHS Southport and Formby CCG locality are:
North Southport – Brian Clark (OBE)
Central Southport – Anne Major
South Southport – Ken Lowe
Formby – Nigel Booth

The four representatives in the NHS South Sefton CCG locality are:
Bootle – vacant
Maghull – Maurice Byrne
Crosby (including Hightown, Waterloo and Thornton) – Diane Foulston
Seaforth, Litherland and Netherton – vacant

If you live in any of the localities mentioned above and want to contact the Healthwatch Sefton locality representative, then you contact them via 0151 920 0726 ext 240 or email:

Also, as there are two localities with a vacant role, Healthwatch Sefton would like to hear from any of their other members interested in taking on the position. Alternatively, anyone living in either the Bootle, or Seaforth,R Litherland and Netherton localities (or has a good knowledge of those areas), and would like more information on how to become a member of Healthwatch in order to be considered for a role, should email:, or call 0151 920 0726 ext 240.

Healthwatch England Chair update: Letter from Anna Bradley…

A letter from Anna Bradley, Chair of Healthwatch England – 

“I wanted to let you know that since I am coming to the end of my extended term as Chair of Healthwatch England, the Department of Health have begun the process of recruiting my successor.

Ministers intend to appoint a new Chair for the next phase of Healthwatch England’s development and therefore an advert will appear shortly as part of the standard process for making public appointments. We will keep you all posted as we know more about the process and when an appointment has been made.

My term concludes on 31 March 2016, with the new Chair set to take up the reins from 1 April.

At the last Healthwatch England Committee meeting, Jane Mordue was appointed as the organisation’s first Vice Chair. As well as supporting me and my successor, the Vice Chair will play a vital role in ensuring continuity in leadership for the organisation during this time of transition.

I also wanted to take this opportunity to update you regarding the recruitment of the new CEO. In order for the new Chair to be able to play a role in the recruitment of the new CEO we have decided to recruit someone on a fixed term basis to lead the organisation during the transition. 

As you know, Katherine announced in September that she would be leaving Healthwatch. She will cease her full-time employment at Christmas but has said she can be available on a part-time basis in the New Year to aid the handover.

I appreciate that this represents a substantial amount of change for Healthwatch England and that this may feel unsettling. However, I believe we have together built very strong foundations for Healthwatch. I am very proud of the many examples of the value that Healthwatch is adding to health and social care across the country and it is a pleasure to see the rewards of all the efforts we have all put into building a strong and effective network over the past three years.

We will continue to keep you updated on both recruitment processes over the months ahead. In the meantime, do not hesitate to contact myself or Katherine or your Development Officer if you have any queries.

Kind regards,

Anna Bradley
Healthwatch Sefton”