Christmas & New Year 2017

Please note: the Sefton CVS main office in Waterloo will be closed from 12noon on Friday 22nd December 2017 and will open on Tuesday 2nd January 2018. 

Please see below for details of local Voluntary, Community and Faith (VCF) sector services operating over the Christmas and New Year period, as well as details of local Sefton Council services and local NHS services including GPs, Pharmacies, Walk-Ins and Dentists. 

–  Sefton MBC Services
–  GPs & Out-of-hours health care services
–  Foodbanks
–  Homeless Shelters & Support Services
Christmas Meals and Social Activities
–  Information, Support & Advice (Helplines)

To include details on this page, please email or call 0151 920 0726 before Thursday 21st December 2017. 

Useful Phone Numbers: 

Police (Non-Emergency) – 101
NHS (Non-Emergency) – 111
Sefton Council Main Number – 0345 140 0845
Children’s Social Care – 0151 934 3114

Adult Social Care – 01704 704389 (North)
Adult Social Care – 0151 529 3761 (South)
Sefton Security – 0151 934 4746
South Sefton CCG – 0151 247 7000
Southport & Formby CCG – 01704 387028
Sefton Carers Centre (helpline) – 0151 288 6060

VCF Direct (Online Service Directory) 

Click here to visit VCF Direct – where you can search for local voluntary, community and faith sector groups, services and activities. 

Connecting You To Services (booklet)

connecting you

Click here to download the ‘Connecting You To Services’ booklet, or click here to read online and search for keywords and phrases.

Sefton MBC Services


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During Christmas and New Year, Sefton Council will provide restricted services as most staff are required to take unpaid leave as part of a series of cost-saving measures. Residents can still access a range of information and transactions via the council website – 

Emergency contacts on December 22, 27, 28, and 29 between 9am-5.30pm:

Children’s Social Care: 0151 934 3114
Adult Social Care: 01704 704389 (North)
Adult Social Care: 0151 529 3761 (South)

For Social Care emergencies at all other times call the Emergency Duty Team 0151 934 3555

Click here for details of Sefton Council’s Bin Collections over Christmas & New Year 2018.

The Sefton Housing Options Team are ready to help and are available Monday to Thursday (10am to 4pm) and Fridays (10am to 3pm) by calling 0151 934 3541.

Sefton’s registrars will continue to operate during the Christmas shutdown period. Registrars will be available at Southport Town Hall from 9.15am to 4pm on December 22, 27, 28 and December 29 by appointment only to register a death in the borough. A limited number of marriage notice appointments will also be available during this period. For more information or to book an appointment call 0151 934 2011.

GPs & Out-of-hours health care services


South Sefton CCG Logo       South Sefton CCG Logo

Your GP is available from 8am to 6.30pm weekdays with same day appointments available if necessary.

  • Commissioners are funding more appointments over the winter months when practices are at their busiest.
  • Ear, nose, throat, chest infections and vomiting & diarrhoea are common over winter.
  • Your GP is there to help if these illnesses are persisting and you are getting concerned.
  • When the surgery is closed, you can still see a local GP with the GP out-of-hours service, just contact your practice number and your call will be re-directed.


  • Friendly, confidential, expert advice and treatment of everyday health issues
  • Local, in your community
  • Open early till late, no appointment needed

Click here for a list of South Sefton and Southport & Formby Pharmacies during Christmas and new Year 2017


  • Stock up on medicines for coughs and colds at home to see you through the winter months
  • Local pharmacies and offer expert advice on health issues
  • Make sure you’re up to date with your repeat prescriptions from your GP before weekends and bank holidays

You can call 111 when you need medical help fast but it’s not a 999 emergency.
NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobiles.


South Sefton Foodbank Logo
South Sefton Foodbank
St Leonards Youth & Community Centre
60 Peel Road, Bootle, Merseyside, L20 4RW
0151 933 1300   /
Click here for South Sefton Foodbank Opening Times

Southport Foodbank Logo
Southport Foodbank
Lakeside Christian Centre
North Promenade, Southport, PR9 0LA
01704 544419    /
Click here for Southport Foodbank Opening Times

Homeless Shelters & Support Services

Sefton Housing Options Team
The Sefton Housing Options Team are ready to help and are available Monday to Thursday (10am to 4pm) and Fridays (10am to 3pm) by calling 0151 934 3541.

Southport Christmas Shelter at Alchemy Centre

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If you are aware of someone who is sleeping on the streets and is in need of somewhere warm and dry to spend the night during Christmas period, please refer the to Southport Christmas Shelter at Alchemy on Mornington Road in Southport. People will be offered:

– Somewhere safe to spend the night
– Refreshments
– Housing/Bond Assessment
– Support to find suitable accommodation
– Referral to Sefton Foodbank
– Signposting to agencies appropriate to individual need

The shelter opens on Friday 22nd December, 9am – 2pm until Tuesday 26th December. 

Food is available, as well as toiletries, clothing and support for vulnerable adults. A hot meal is provided each day and overnight provisions for those that need them. The shelter is open to anyone who has a need to be there. For more information, please ring 01704 501256.

The Whitechapel Centre, Liverpool

We will be working hard this Christmas to offer the same support and advice during the festive season as we do throughout the year. On Christmas Day we serve breakfast for rough sleepers and Christmas Lunch for our service users who wish to join us. Click here for more info
0151 207 7617
Click here to make an online referral


Kingsway House Shelter, Hatton Garden (Liverpool)

Organisers have opened the doors to Kingsway House in Hatton Garden in Liverpool City Centre as a shelter for the homeless. This shelter will be open 24/7 until February 2017 and is run by local homeless charities and supported entirely by volunteers who are giving their time to help those in need.

The shelter offers shelter, safety, warmth and food to those who need it most, anyone is welcome and we have opened up a second floor so we can accommodate even more people.

Kingsway House
Hatton Garden
L3 2AJ

Christmas Meals and Social Activities 

Salvation Army, Bootle (South Sefton)
Bootle Salvation Army are inviting people to join them for a Christmas Family Service followed by a Traditional Christmas Dinner on Christmas Day rather than spend the day alone. Contact Alan for bookings on 0151 933 0670. Salvation Army Bootle, 381 Stanley Road, Bootle, L20 3EF

Waterloo Community Kitchen (Crosby / Waterloo)
The Waterloo Community Kitchen, based at Waterloo Community Association on Great Georges Road will be open every Thursday through Christmas and New Year (21st, 28th Dec + 4th Jan) with a Christmas meal on Thurs 21st. This service will still be open thanks to the support of the centre’s volunteers.

They are doing their Christmas meal next Thursday,  but the following two weeks they will still be open thanks to the support of the  volunteers.

Christmas at Hawthorne Court (Litherland) Riverside staff (Jenna Brown & Sue Fairley) will be holding Christmas events at Hawthorne Court, Wilsons Lane, L21 7PA.

Christmas Eve 12.30pm – 4pm
We will be doing an afternoon quiz, helpline presentation, play your cards right and a Christmas movie to get us in the mood for Christmas day.

Christmas morning  10am – 11am
Christmas cheer and breakfast. All welcome but please book for Christmas morning!!! If you would like to come along please book by calling or emailing 07989666638

Dementia-Friendly Christmas Services 

When         14 December, 2pm
Where       All Saints with St Fideswyde Church, Forefield Lane, Crosby
What          Memory Café at 2pm followed by a carol service at 3pm
Contact     Jane Stephens, 07721 302846 or 

When         17 December, 6pm
Where       All Saints with St Fideswyde Church, Forefield Lane, Crosby
What          Carols by candlelight
Contact     Jane Stephens, 07721 302846 or

 When         17 December, 2.30pm
Where        St Peter’s Church, Green Lane, Formby
What          Christmas church service
Contact     01704 871171

When         20 December, 2pm
Where       Liverpool Metropolitan Cathedral
What          Carol service
Contact     Pastoral Formation Department, 0151 522 1046 or

Information, Support & Advice

Mind Mental Health – Support and Advice

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Christmas can be a really challenging time of year for many of us and living with a mental health problem can make coping even more difficult.

If you feel unsafe, remember the emergency services are there to support you. See Mind’s crisis care page for more information and other ways to get support in a crisis.


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When you’re ready, we’re here to listen. You don’t have to give your real name or any personal information if you don’t want to. The quickest way to contact us and get a response is by phone on 116 123, this number is FREE to call.Email:

Click here to find your nearest Samaritans branch.

The Silver Line




The Silver Line is a free, 24 hour, confidential helpline for older people.The Silver Line also offer telephone and letter friendship schemes where we match volunteers with older people based on their interests.

The Silver Line: 08004708090