Southport Care homes unite against dementia for awareness week

CARE home bosses from Southport have met for the first time in the town to help raise awareness of dementia across the care spectrum.

Organised by the Athena Health Care group, Parklands Lodge, Abbey Wood, Aaron Crest, Dale Park, Marine Care Home, the Promenade Rest Home and Aaronmore Park care home staff met at the Marine Lake cafe on the Promenade last week as part of Dementia Awareness Week

Southport care home tops 1% in the UK for Outstanding rating

A CARE home in Southport has found istelf in the top 1% in the UK after being rated as ‘outstanding’ by the health watchdog.

Rosebank Care Home, based on Leyland Road, is one of just a handful of the 40,000 care homes across the UK to recieve the accolade – something which home owner Jonathan Cunningham has defined as the ‘holy grail’ of ratings.

They were recently asssesed by the Care and Qaulity Commision, who lauded staff and the facilities for the high quality care that residents there recieve on a day to day basis.

Debbie Westhead, Deputy Chief Inspector of Adult Social Care in the North for the CQC, said: “We found the quality of care provided at Rosebank Care Home in Southport to be outstanding. People told us that they were extremely happy with the level of care that they received and we saw a relaxed, homely atmosphere.

“It was impressive to see the way that Rosebank had harnessed new technology and social media to engagement with not just people using the service, but their relatives and even stakeholders. People told us this approach had an extremely positive impact on them and this was clear to see.

“We were also impressed with the lengths that staff went to, to ensure that people’s care was responsive to their needs. We saw staff rewording information for people when they didn’t understand it and also that people had choice and control over their lives. The whole team should be very proud of the service they are providing.”

A delighted Jonathan Cunningham, owner of Rosebank Care Home, said: “In the world of social care it is the holy grail to achieve an Outstanding grade by the care regulator.

“Only one percent of all 40,000 UK care providers are graded outstanding in recognition of those providers that are truly exceptional, care innovators and those who deliver extraordinary care to those they are entrusted to look after.

“The home is run for adults with learning disabilities.

‘We are absolutely delighted that the consistent hard work of all our staff has paid off. It is a true recognition of our exceptional care team and their vocational dedication to our residents. The quality of our care was evident the moment CQC turned up.

“We aren’t interested in simply being compliant – what we deliver is far beyond the minimum level set by CQC.”

Councillor Tony Dawson, Adult Care and Wellbeing spokesperson for Southport said: “I would like to extend my congratulations to the staff and management of Rosebank for gaining this recognition and the work which resulted in them achieving it. Most media coverage of the CQC tends to be centred upon its criticisms.

“This report shows that the high standards which the CQC sets can indeed be obtained.”

Jonathan, who also runs Storm Consultancy, has recently been asked to help other care providers in the North West who need to improve their gradings with the CQC.

South Sefton CCG Scheme to Improve Support in Care Homes

A programme, launched by NHS South Sefton Clinical Commissioning Group (CCG), is the first of its kind in the North West to offer care homes a comprehensive package of support to look after their residents.

The Care Home Innovation Programme (CHIP) brings together several initiatives to improve the quality of care homes such as community matron visits, standardisation of protocols, a bi-monthly quality improvement collaborative meeting and training for care home staff.

Due to its success the programme has recently been highlighted in the newly published end of life thematic review by the Care Quality Commission (CQC) as an example of good practice.

Dr Peter Chamberlain, GP and lead clinician for strategy and innovation at NHS South Sefton CCG, said: “Our population in south Sefton is getting older at a much higher rate than the national average, which is why we’ve developed CHIP. The number of residents being sent in and out of hospital has always been a cause for concern as we know it’s not good for their mental or physical health. A huge factor of our training is to allow patients to be treated in the place they live to cause as little upset as possible.

“Bringing together the different elements of care into one program differentiates us from others and we are very proud of the CHIP initiative. The community matrons and our care home staff do a fantastic job and are highly trained in dealing with many situations. The regular collaborative meetings also work well and encourage integrated working to ensure that each resident receives the best care for them.”

An important element of CHIP is the televideo system which is now in most care homes in south Sefton. The use of televideo offers care home staff with a range of NHS services through a single point of contact, 24 hours a day, providing community based alternatives to going to A&E.

Chamberlain continues: “We are always looking to improve the programme and it’s fantastic that we are starting to see the results from the use of televideo in south Sefton. The aim of this is to prevent residents having to go into hospital when they don’t need to and more importantly improving the quality of experience for patients. With the right advice and by being able to see the patient through video the skilled team can manage most situations from Airedale NHS Foundation Trust.”

Bernadette Makaza Muzavazi, home manager at Orrell Grange nursing home in Bootle, is just one of the people who have a CHIP success story. She said: “In December one of our residents suddenly became critically ill becoming increasingly agitated and distressed as his breathing started to become laboured.

She said: “As soon as this was noticed, one of the staff quickly dialled Airedale. While they were talking to them, a senior carer completed the communication form and took all the physical observations, while one of the nurses was reassuring the resident and keeping an eye on him at all times.

“The practitioner asked us to take the televideo laptop to the resident’s room so she could see the resident. While this was all taking place, a paramedic was in attendance and took over doing all the physical observations including an electrocardiogram (ECG) on the patient’s heart. The ambulance crew arrived in 20 minutes in case the resident had to proceed to the hospital.

“As the resident was becoming more settled and the paramedic requested for a GP visit on site the ambulance crew was sent back. The GP visited and prescribed antibiotics and steroids. The resident made a full recovery and was treated in the comfort of his own familiar environment surrounded by familiar faces.

“Prior to CHIP and Orrell Grange using telemedicine, this would have been a typical 999 call with all the hospital drama. Research shows that hospital environment or change of environment has detrimental effects to elderly people and especially people who suffer from Dementia.

“We all had a group hug following this CHIP success story. It was a good job well done, professionally and efficiently.

“Thank you to the CHIP team for adding in the use of televideo and to Airedale for arranging all three services within a short space of time. We had a paramedic, ambulance crew and a GP in attendance within a short space of time. Well done Orrell Grange staff too, 90% of our staff are now confident and competent with using tele video through training and practice organised by the CCG.”

Peter Chamberlain at the CCG said: “Bernadette’s story is just one of the many we receive and it highlights the televideo element of CHIP which is only one aspect of the program. It is fantastic to see it all coming together and to hear that it’s working. The team here at the CCG has worked hard to combine the different initiatives and to roll them out to all our care homes. The training through the collaborative meetings and through Edge Hill University is invaluable for staff giving them more confidence when caring for residents. We are now starting to see the results and this is only one example.”