Merseyside Police introduce ‘The Herbert Protocol’ for missing or vulnerable people.

Merseyside Police would like to introduce you to The Herbert Protocol – an initiative named after George Herbert – a War veteran of the Normandy landings – who lived with dementia.

‘We appreciate that caring for people with dementia is challenging – and that planning ahead and keeping safe is really important.  More than 60% of people living with dementia can at some point start to “walk about”.  Whilst this may only be into the garden or street and returning a short time later, people can get lost and go missing; leading to feelings of confusion, fear and vulnerability – particularly at night time or at times of extreme weather.

As part of making reasonable life adjustments, we want to help by putting a system in place that will help to give the emergency services the best possible information should there be a need for them to become involved in a search for someone with dementia.

Social Communication Coffee Events 2017-18

Sefton Inclusion Service are running a number of ‘Social Communication Coffee Events’ for those parents/carers of a child with a diagnosis of Autism or social communication difficulties, providing a listening ear or some professional advice and the chance to meet a network of other parents of children with ASD/ social communication needs

The events involve:

  • A brief talk from a professional on a topic ie: sleep/ behaviour/ visuals.
  • The opportunity to talk to other parents, share worries and ideas.

The opportunity to talk to professionals in the field ie: an Educational Psychologist, Occupational Therapist, Speech Therapist, Inclusion Consultant, Specialist Teacher, ASD Lead practitioner.

For further information or to book a place please contact:

Mike Hennessy, Sefton Inclusion Service:
Phone: 0151 934 2347

Dates and times:

All sessions 10am-12.30pm
Thursday 28th Sept 2017
Thursday 2nd November 2017
Thursday 8th March 2018
Thursday 17th May 2018
Thursday 5th July 2018


L30 Community Centre, Stonyfield, Netherton, Liverpool, L30 0QS.

Southport care home tops 1% in the UK for Outstanding rating

A CARE home in Southport has found istelf in the top 1% in the UK after being rated as ‘outstanding’ by the health watchdog.

Rosebank Care Home, based on Leyland Road, is one of just a handful of the 40,000 care homes across the UK to recieve the accolade – something which home owner Jonathan Cunningham has defined as the ‘holy grail’ of ratings.

They were recently asssesed by the Care and Qaulity Commision, who lauded staff and the facilities for the high quality care that residents there recieve on a day to day basis.

Debbie Westhead, Deputy Chief Inspector of Adult Social Care in the North for the CQC, said: “We found the quality of care provided at Rosebank Care Home in Southport to be outstanding. People told us that they were extremely happy with the level of care that they received and we saw a relaxed, homely atmosphere.

“It was impressive to see the way that Rosebank had harnessed new technology and social media to engagement with not just people using the service, but their relatives and even stakeholders. People told us this approach had an extremely positive impact on them and this was clear to see.

“We were also impressed with the lengths that staff went to, to ensure that people’s care was responsive to their needs. We saw staff rewording information for people when they didn’t understand it and also that people had choice and control over their lives. The whole team should be very proud of the service they are providing.”

A delighted Jonathan Cunningham, owner of Rosebank Care Home, said: “In the world of social care it is the holy grail to achieve an Outstanding grade by the care regulator.

“Only one percent of all 40,000 UK care providers are graded outstanding in recognition of those providers that are truly exceptional, care innovators and those who deliver extraordinary care to those they are entrusted to look after.

“The home is run for adults with learning disabilities.

‘We are absolutely delighted that the consistent hard work of all our staff has paid off. It is a true recognition of our exceptional care team and their vocational dedication to our residents. The quality of our care was evident the moment CQC turned up.

“We aren’t interested in simply being compliant – what we deliver is far beyond the minimum level set by CQC.”

Councillor Tony Dawson, Adult Care and Wellbeing spokesperson for Southport said: “I would like to extend my congratulations to the staff and management of Rosebank for gaining this recognition and the work which resulted in them achieving it. Most media coverage of the CQC tends to be centred upon its criticisms.

“This report shows that the high standards which the CQC sets can indeed be obtained.”

Jonathan, who also runs Storm Consultancy, has recently been asked to help other care providers in the North West who need to improve their gradings with the CQC.

Better Care in my Hands: Care Quality Commission’s Report into People’s Involvement in their Care

The Care Quality Commission (CQC) is the independent regulator of health and social care services in England. We make sure that hospitals, care homes, dental and GP surgeries and other care services in England provide people with safe, effective, compassionate and high-quality care, and we encourage them to make improvements.

CQC is publishing a report into the extent and quality of people’s involvement in their health and social care, based on new analysis of CQC’s national reports and inspection findings and on national patient surveys.

People’s right to being involved in their own care is enshrined in law in the fundamental standards of care. It is an essential part of person-centred care and leads to better and often more cost effective outcomes. This is particularly true for those with long term conditions or people who need to use services more intensively. The NHS Five Year Forward View and the Care Act place renewed focus on improving this area of care and CQC can take enforcement action against providers of care services that fail to meet this standard. This report is timely because as health and social care services reconfigure to adapt to the changing needs of their populations there is an opportunity to make sure person centred care becomes a reality for more people. The report identifies what enables people’s involvement in their own care and provides examples of good practice identified by CQC inspectors. CQC will use the findings from this report to strengthen our regulation and reporting of people’s involvement in their care.

Our key findings are:

Recent national patient survey data shows that just over half of those surveyed report feeling definitely involved in decisions about their health care and treatment, and this includes people’s responses for care in hospitals and in the community.

Women who use maternity services are particularly positive about how well they are involved in decisions about their care.We found examples of good practice of people’s involvement in their care in our inspections over the last year. However, there has been little change in people’s perceptions of how well they are involved in their health or social care over the last five years. A significant minority of people have consistently reported only feeling involved in their care to some extent or not at all over this period.

CQC’s national reports and thematic reviews from the last five years consistently show that some groups of people are less involved in their care than others. This is confirmed by new analysis of patient surveys. They are:

– Adults and young people with long term physical and mental health conditions.
– People with a learning disability.
– People over 75 years old.

We have also reported a lack of progress over the last six years in involving people in their care when they are detained under the Mental Health Act. Poor involvement in care is the biggest issue we found in monitoring the use of the Mental Health Act in 2014/15.

There are common problems in health and social care services, which can create a vicious circle of poor involvement particularly for those using different services or using services over a long period of time. These include:

– Failure to assess and monitor people’s capacity to make decisions about their care and to provide advocacy support
– Limited understanding , recording and monitoring of people’s wishes and preferences
– Inadequate family and carer involvement
– Lack of information and explanation of care and support options


South Sefton CCG Scheme to Improve Support in Care Homes

A programme, launched by NHS South Sefton Clinical Commissioning Group (CCG), is the first of its kind in the North West to offer care homes a comprehensive package of support to look after their residents.

The Care Home Innovation Programme (CHIP) brings together several initiatives to improve the quality of care homes such as community matron visits, standardisation of protocols, a bi-monthly quality improvement collaborative meeting and training for care home staff.

Due to its success the programme has recently been highlighted in the newly published end of life thematic review by the Care Quality Commission (CQC) as an example of good practice.

Dr Peter Chamberlain, GP and lead clinician for strategy and innovation at NHS South Sefton CCG, said: “Our population in south Sefton is getting older at a much higher rate than the national average, which is why we’ve developed CHIP. The number of residents being sent in and out of hospital has always been a cause for concern as we know it’s not good for their mental or physical health. A huge factor of our training is to allow patients to be treated in the place they live to cause as little upset as possible.

“Bringing together the different elements of care into one program differentiates us from others and we are very proud of the CHIP initiative. The community matrons and our care home staff do a fantastic job and are highly trained in dealing with many situations. The regular collaborative meetings also work well and encourage integrated working to ensure that each resident receives the best care for them.”

An important element of CHIP is the televideo system which is now in most care homes in south Sefton. The use of televideo offers care home staff with a range of NHS services through a single point of contact, 24 hours a day, providing community based alternatives to going to A&E.

Chamberlain continues: “We are always looking to improve the programme and it’s fantastic that we are starting to see the results from the use of televideo in south Sefton. The aim of this is to prevent residents having to go into hospital when they don’t need to and more importantly improving the quality of experience for patients. With the right advice and by being able to see the patient through video the skilled team can manage most situations from Airedale NHS Foundation Trust.”

Bernadette Makaza Muzavazi, home manager at Orrell Grange nursing home in Bootle, is just one of the people who have a CHIP success story. She said: “In December one of our residents suddenly became critically ill becoming increasingly agitated and distressed as his breathing started to become laboured.

She said: “As soon as this was noticed, one of the staff quickly dialled Airedale. While they were talking to them, a senior carer completed the communication form and took all the physical observations, while one of the nurses was reassuring the resident and keeping an eye on him at all times.

“The practitioner asked us to take the televideo laptop to the resident’s room so she could see the resident. While this was all taking place, a paramedic was in attendance and took over doing all the physical observations including an electrocardiogram (ECG) on the patient’s heart. The ambulance crew arrived in 20 minutes in case the resident had to proceed to the hospital.

“As the resident was becoming more settled and the paramedic requested for a GP visit on site the ambulance crew was sent back. The GP visited and prescribed antibiotics and steroids. The resident made a full recovery and was treated in the comfort of his own familiar environment surrounded by familiar faces.

“Prior to CHIP and Orrell Grange using telemedicine, this would have been a typical 999 call with all the hospital drama. Research shows that hospital environment or change of environment has detrimental effects to elderly people and especially people who suffer from Dementia.

“We all had a group hug following this CHIP success story. It was a good job well done, professionally and efficiently.

“Thank you to the CHIP team for adding in the use of televideo and to Airedale for arranging all three services within a short space of time. We had a paramedic, ambulance crew and a GP in attendance within a short space of time. Well done Orrell Grange staff too, 90% of our staff are now confident and competent with using tele video through training and practice organised by the CCG.”

Peter Chamberlain at the CCG said: “Bernadette’s story is just one of the many we receive and it highlights the televideo element of CHIP which is only one aspect of the program. It is fantastic to see it all coming together and to hear that it’s working. The team here at the CCG has worked hard to combine the different initiatives and to roll them out to all our care homes. The training through the collaborative meetings and through Edge Hill University is invaluable for staff giving them more confidence when caring for residents. We are now starting to see the results and this is only one example.”

Making time for fostering in Sefton

Sefton Council is asking local residents to make time for fostering as part of a national campaign to raise awareness of fostering and recruit new carers.

The local authority is hosting one of its regular fostering information sessions to coincide with Foster Care Fortnight 2016, which takes place 16-29 May.

Foster Care Fortnight has taken place annually for nearly 20 years and is organised by national charity, The Fostering Network using the theme ‘A Time to Foster, A Time to Care’. As part of the theme, the charity is asking people to describe their ‘best ever 20 minutes’ to recognise that every 20 minutes another child enters care in the UK.

According to The Fostering Network, nationally 9,070 carers are needed in the next 12 months to provide stable homes for a range of children, with the greatest need being for older children, sibling groups and disabled children. This picture is reflected in Sefton, where Sefton Council’s fostering service wants to recruit 30 new foster carers to address the needs of children in its care.

Sefton Council’s fostering information session takes place at 6.30pm on Wednesday, May 18 at Crosby Lakeside Adventure Centre. Here anyone who is thinking of fostering can meet Sefton’s experts, watch presentations, ask questions and meet experienced foster carers to find out what is involved first hand.

Alongside the information session, Sefton’s fostering service is asking carers, care leavers and social workers to share their best twenty minutes in foster care as part of a drive to recruit new carers online, through social media and sharing marketing resources with local partners in health, education and the voluntary sector.

Foster carer, Fran Ryan, said: “Foster Care Fortnight has made me think about my best 20 minutes in fostering, which is incredibly tough, as it has been such a rewarding time for me.

“But I do have a particular memory that has really stuck with me. We were fostering a little boy, he was very troubled. He’d been excluded from mainstream school because of his behavioural issues; he was one of the saddest boys I’d ever met. We took him for a family holiday on a barge boat.

“What a difference we saw, he relaxed right into it. I remember seeing him sitting on the roof saluting people as we moved along, then he would jump off and race the barge along the side of the canal. He seemed so happy and confident; he was like any other child without a care in the world! I was so pleased we could be a part of that.”

If you are considering fostering children in Sefton, contact Sefton Fostering and Adoption Service Freephone 0800 923 2777 or visit

‘Think Local Act Personal’ – Care & Support Jargon Buster

The Care and Support Jargon Buster is a plain English guide to the most commonly used social care words and phrases and what they mean. The definitions are plain English rather than legal, and were developed and tested by a steering group that included people who use services, carers, representatives from local authorities, information providers and key stakeholders from across the social care sector.

The Care and Support Jargon Buster won a Plain English Campaign Award in 2013.

Click here to visit the Jargon Buster website.