Local NHS Services thanked for hard work during ‘cyber attack’

Staff at NHS South Sefton Clinical Commissioning Group (CCG) and NHS Southport and Formby CCG have thanked clinical and IT staff for their hard work to make sure patient services were maintained without any disruption following the recent cyber attack.

IT staff worked hard to recover computers that were attacked by the virus and the general practices saw patients with appointments throughout the week. Those people who had appointments with community services were also reassured that community services had introduced a temporary system to make sure that patients could be seen as normal.

Services at Southport and Ormskirk Hospital NHS Trust have now returned to normal following the cancellation of some planned services last week.

Dr Rob Caudwell, chair of NHS Southport and Formby CCG, said: “Staff across the NHS in Sefton worked extremely hard to ensure that patient care was maintained and that no services were forced to close.

“Many staff literally worked round the clock the weekend it happened to ensure that any service disruption was kept to a minimum and we are really grateful for that.”

Dr Andrew Mimnagh, chair of NHS South Sefton CCG, said: “We’d like to say a personal thank you to all the staff who gave up their own time and for their commitment and support to keeping local NHS services up and running.”

Information about GP practices following NHS cyber attack

GP practices in Sefton will be open as usual on Monday, but many are still bringing their IT and clinical systems back online following the cyber attack which took place on Friday 12 May 2017 and affected many organisations around the world.

Some practices will not yet have full access to patient records, prescriptions, appointment systems and in some cases telephone systems. However, all GP practices will be using well tested contingency plans to ensure that services can continue to be provided.

The NHS is asking patients to continue to use the NHS wisely and remember that they can seek help and advice from a range of other sources, such as pharmacies or 111.

You can Examine Your Options by visiting our health and services pages.

What you can do to help 

  • Before contacting your practice, consider if it is urgent,  could it wait or could you be helped by another service for example NHS 111 or your local pharmacy?
  • People who have GP appointments should turn up as normal unless they are contacted directly and told not to. Please do not ring your surgery to check as they will be extremely busy
  • If you need to book an urgent GP appointment on Monday morning, you will be able to do so but please bear with us if you have difficulty in getting through to your practice and keep trying
  • Please bear in mind that practices may be running more slowly than usual if they are unable to access some of their systems and the public are asked to be patient with staff
  • All phone lines for GP practices are working normally, but some electronic call queuing systems may be affected. In this instance, practice phone lines will still work and patients will be able to ring their practice on the usual number, but they may experience some delays in getting through.  If this happens, people are asked to keep trying to get through and thank them for their patience and understanding while NHS IT technicians work to resolve the problem

Service at local Trust returning to normal following NHS cyber attack

Southport & Ormskirk Hospitals NHS Trust issued the following statement on Tuesday 16 May 2017 about progress towards resuming normal services following the recent NHS cyber attack.

Therese Patten, Chief Operating Officer, said: “The Trust took swift action to shutdown and protect our many clinical systems when the threat emerged on Friday. This included pharmacy, x-ray and imaging, clinical tests and digitally-held patient records.

“We began successfully restoring critical clinical systems on Monday evening and many more are coming back online today.

“The volume of planned services was reduced on Monday and Tuesday to ensure we continued to run a safe service.

“We plan to begin returning services to normal from Wednesday. There is more up to date information on our website, www.southportandormskirk.nhs.uk.

“Both our hospitals continue to be open for emergency care. Please only use A&E if your need is urgent so we can focus resources on the sickest patients.

“I want to reassure patients and the public that all patient information is safe and will be available to us as systems are brought back online.

“I also want to thank our staff for maintaining a safe service for patients over a challenging past few days and, in particular, our IT colleagues for working night and day to get systems back online with the support of colleagues from across the region.

“We are also supporting the criminal investigation into the attack on the NHS and have supplied affected computer equipment to the police.”

Visit the Southport & Ormskirk Hospital website for the latest information about services at the trust.