NHS England: Raising concerns and making complaints about health, social care or education (closes 12th Jan 2018)

Please take part in the NHS England survey which is for children, young people and adults with a learning disability, autism or both, their families and paid carers.

NHS England are carrying out this survey to add to what have we learned at events and meetings about people’s experiences of raising concerns and making complaints.

Your feedback will help with a new project about raising concerns and making complaints called Ask Listen Do.

Sefton CVS’s Health & Wellbeing Trainer Social Impact Report

The Health and Wellbeing Trainers Team was first formed in 2013 as a pilot project and soon became established as a key part of the Sefton CVS’s Reablement Service. This brand new Social Impact Report details the work of the team across South Sefton.

Pregnant women in Sefton urged to get their flu jab

Pregnant women across the borough are being urged by Sefton Council, NHS South Sefton Clinical Commissioning Group (CCG) and NHS Southport and Formby CCG to make sure they get the flu jab this winter.

Hospital Car Park Under Review

A review of a local hospital’s car park system has been welcomed by Healthwatch Sefton.

Aintree University Hospital NHS Foundation Trust is currently considering changes to the ways in which patients and visitors can pay for parking on site and is canvassing views through a survey. A Trust spokesperson explained: “To help us take account of as many views as possible, we hope people will complete this short survey, which will take less than two minutes.”

Bootle Town Centre Heritage and Cultural Centre Consultation (closing 1st Dec) & Pop-Up History Event (23-28th Oct)

In 2016 Sefton Council published the Bootle Town Centre Investment Framework.  This is a plan about the future of Bootle.  The Framework has been prepared at a time when there is less money available to the Council.  So Partnership working is even more important.

Capital Schools Mental Health

More than half of primary school teachers say they do not feel adequately trained in supporting pupils with mental health problems, research suggests.  Just one in 10 “strongly agreed” with the statement that they felt they had the necessary training to feel confident about what action to take when a child was experiencing a mental health problem, compared with 54% who disagreed.

Mental Resilience in Schools

Mental Resilience is not something that people either have or do not – resilience is learnable and teachable and as we learn we increase the range of strategies available to us when things get difficult.  Sefton Council is working with the charity YoungMinds to improve mental resilience in schools.  28 schools have joined a training session to support schools to improve the mental resilience of pupils, staff and parents.

Suicide Prevention Training

Suicide is a major public health issue for Sefton and a leading cause of years of life lost.  In 2015, there were 25 deaths due to suicide or undetermined injury in Sefton.

Staff work on their Wellbeing

Paying attention to wellbeing was the aim of Living Well Sefton’s recent staff development day.

The focus of National Work Life Week is wellbeing at work and the partners of Sefton’s wellbeing collaborative came together for an afternoon of activities and work updates.

Living Well Sefton supports World Mental Health Day (10th Oct)

To coincide with its first anniversary, Living Well Sefton – the local wellbeing organisation – is supporting a World Mental Health Day event at Hugh Baird College.

On Tuesday, 10 October Living Well Sefton and the Feelgood Factory – one of its partners – will be at the Bootle-based college to raise awareness of how paying attention to your mental wellbeing is an important part to feeling good.

It’s Time to Change our views about men’s mental health

The men of Sefton are being encouraged to step in if they think their friend is acting differently than usual.

This comes as research released by Time to Change, the campaign run by Mind and Rethink Mental Illness, shows that most men would be comfortable supporting a friend with a mental health problem – but there are still barriers for some.

Roadshows Reveal New Hospital

Southport residents, local organisations and health service users are welcome to drop-in see the latest design visuals for the town’s new mental health hospital prior to construction starting here this autumn.

Residents enjoy a ‘Big Chat’ at NHS annual review

Over 40 south Sefton residents turned out for the local Clinical Commissioning Groups (CCG) ‘Annual Review meets Big Chat’ event on Thursday 21 September.

For the third year running, NHS South Sefton CCG combined its annual review meeting with a ‘Big Chat’ style event held at The Park Hotel in Netherton.

Think Differently, Cope Differently

‘Think Differently, Cope Differently’ is a 5 week mental health and wellbeing programme led by Living Well Sefton.

The programme comprehensively covers the important areas associated with positive mental wellbeing i.e. Stress Management; Challenging negative thinking; encouraging healthier lifestyles and affective goal planning.

Access Sefton

Find your balance with Access Sefton this World Mental Health Day 2017 (October 10).

Held at Hugh Baird College’s L20 Centre, the free event will feature stands from a range of local wellbeing organisations, along with activities and workshops people can get involved with, including crafts, mindfulness, hand and shoulder massage, and more.

Health and wellbeing organisations will be at hand to offer information and advice to anybody who needs it.

There will also be lots of opportunities to win great prizes in a free-to-enter wellbeing treasure hunt, including EFC tickets, signed LFC memorabilia and vouchers for local stores and restaurants.

The event will take place October 10. 10am-3pm.

Access Sefton is supporting the ‘30 Days of Sefton In Mind’ Campaign – to spread the word about local services and activities available to people in Sefton to improve their mental health.

For more information follow @AccessSefton on Twitter.

Sefton Council celebrates ‘Allotment Fortnight’ – Put your mental health in bloom

Get your green fingers at the ready and go outside to do some gardening to mark allotment fortnight and support the 30 days of Sefton in Mind Campaign.

The benefits of gardening are endless, not only does it get you outside and moving but it also helps make your surroundings a lovely place to be in.

Getting involved with community gardening projects like can also help you to connect with others and keep active together.

Feelgood Factory – Bereavement Support

The Feelgood Factory offers group and individual one to one bereavement support. The support is delivered from a suitable venue within Sefton.

Bereavement may be one of the most difficult feelings we ever have to face. For many, cultural changes have resulted in death becoming a ‘taboo’ subject, no longer talked about, so when the inevitable happens we are often not equipped to deal with either our own or other people’s reaction.

May Logan Health Walks

Living Well Sefton is a free service available to people in Sefton.  As one of the main partners – The May Logan Health Walks are a great opportunity to build some social and physical activity into people’s week and ties in with the Public Health England One You campaign, which encourages regular walking.


The Venus Centre in Bootle invites the women of Sefton to join them at its coffee mornings.

The coffee mornings are held every Tuesday from 10am to 12pm at Venus’ Linacre Road based centre.  This is the perfect opportunity for women to get together to talk, make friends and support on another.

Age Concern

As part of the Befriending and Re-ablement Service Age Concern Liverpool and Sefton hold free bi-weekly Companion sessions throughout Sefton. The Companion groups are held in Southport, Bootle, Seaforth and Maghull.

  • Southport – Atkinson – bi weekly – Thursday afternoons
  • Bootle – May Logan – bi weekly – Thursday afternoons
  • Maghull – The Methodist Church – bi weekly Tuesday mornings
  • Seaforth – Sing – bi weekly – Tuesday morning

St. Joseph’s Hospice

St. Joseph’s Hospice provides a Family Support and Bereavement Counselling Service at the hospice for patients and their families.

The hospice’s family support and bereavement counselling service helps patients and their family members to talk about their feelings, fears and practical matters with someone outside of their family. It’s important for families both before and after the death of their loved one and is available to families for as long as they need it.

Share your views on Children’s Centres

Sefton Council is looking at new ways in how people access information, advice, activities and receive support for children and their families.

An 8-week consultation, which launched this week (25 September) looks at merging Children’s Centres and Family Centres across the borough.

Sexual Health Week starts Today! 11th – 17th September 2017

Let’s talk about porn

For Sexual Health Week this year, we’re talking about porn.

The aim, to support people to have more open discussions about subjects related to porn, such as body image, consent, communication, safer sex…and the difference between fantasy and reality. The FPA work with parents, teachers and young people to have open-minded, positive and non-judgemental discussions.

FPA Sexual Health Week - questions poster

FPA Sexual Health Week - porn poster

For more information on how the FPA can support you or how to get involved fpa.org.uk/LetsTalkPorn


People in Sefton encouraged to talk about mental health

We’re working with Sefton Adult Mental Health and Wellbeing Consortium (also known as SAMHAWC) to remember those who have lost their lives through suicide.

For every life that is lost through suicide, multiple impacts are felt by family, friends, professionals dealing with the death and the wider community to which the person belonged.

On the 11th September 2017 SAMHAWC partners will be remembering the lives of people lost through suicide. Lights will be placed in the SAMHAWC Partners premises in remembrance.

Last year many of the staff working for SAMHAWC partner organisations received training in suicide awareness. They learned the importance of asking “Are you alright?” a simple question that might save someone’s life. By asking if someone is alright you open possibilities to get help and support with the issues that are making that person feel suicidal.

SAMHAWC partners are not experts on suicide prevention but they do offer a wide range of services to support the mental health and wellbeing of people living in Sefton.

For more information about SAMHAWC partners and the support they can offer get in touch with Sefton CVS.

Approximately 1 in 4 people in the UK will experience a mental health problem each year. In England, 1 in 6 people report experiencing a common mental health problem (such as anxiety and depression) in any given week.

The overall number of people with mental health problems has not changed significantly in recent years, but worries about things like money, jobs and benefits can make it harder for people to cope. In Sefton there many activities and services that happen in the community every week, that you might not even know about, which could improve your mental health and help make life a little easier.

So, from World Suicide Prevention Day (10th September) to World Mental Health Day (10th October) we are going to spread the word about local services and activities available to people in Sefton. Look out for the hashtag #SeftonInMind and join in by telling us about good local services and activities that have helped you.

Care Quality Commission reports for August 2017

Below is a summary of the ratings given to local services by the Care Quality Commission, follow the links for more a more detailed breakdown.

Connell Court care home received a ‘Good’ rating; http://www.cqc.org.uk/location/1-117965473

James Page nursing home received a ‘Good’ rating; http://www.cqc.org.uk/location/1-122024039/reports

The Shieling care home received a ‘Good’ rating; http://www.cqc.org.uk/location/1-121959056/registration-info  

Southport Rest Home Limited received a ‘Requires Improvement’ rating; http://www.cqc.org.uk/location/1-123302970

Maghull Family Surgery received a ‘Good’ rating; http://www.cqc.org.uk/location/1-2783297139

Green Heys Care Home received a ‘Requires Improvement’ rating; http://www.cqc.org.uk/location/1-129266413

Saint Joseph’s Hospice received an ‘Inadequate’ rating; http://www.cqc.org.uk/location/1-122624658 

The Duke of Cambridge to officially open £35m facility at Aintree University Hospital

Kensington Palace has announced that The Duke of Cambridge will visit Aintree University Hospital to formally open the new Urgent Care and Trauma Centre (UCAT) this month.

The £35m facility, which took four years to construct, is one of the most modern emergency centres in the country.

During his visit on Thursday 14th September The Duke will meet clinical staff from Aintree and its partner organisations, including the North West Air Ambulance. The Duke served as a pilot with the East Anglian Air Ambulance service from March 2015 until July this year. Prior to this he served for nearly five years as a helicopter pilot with the RAF’s Search and Rescue Force.

This will be followed by a plaque unveiling ceremony.

Dr Neil Goodwin, Chairman at Aintree University Hospital, said: “I am delighted that His Royal Highness will formally open our urgent care and trauma centre. What better way to pay tribute to the hard work of all those involved in the planning, construction and operation of the centre, which is making such a tremendous difference to some of the most seriously ill and injured people in our region.”

The new state-of-the-art two storey building, which contains the hospital’s Emergency Department, Major Trauma and Critical Care services, required careful planning to allow construction in and around the hospital without affecting services to patients.

The UCAT centre hosts the Cheshire and Merseyside Major Trauma Centre, which provides major trauma services to a catchment area of 2.3m residents in the North West and Isle of Man. The Cheshire and Merseyside Major Trauma Centre is one of a national network of 11 adult major trauma centres.

This is the first collaborative single-site major trauma centre in the country, which sees Aintree’s clinical teams working with neuro specialists at The Walton Centre to provide seamless care for patients with head injuries.

The Major Trauma Centre teams treat some of the most seriously-ill patients and the department contains state-of-the-art equipment and facilities, including a dedicated CT scanner, which enables much quicker treatment for the most seriously injured patients.

Since the establishment of the service, survival rates and patient outcomes have increased to regularly be the best outside of London, where the major trauma model was introduced some time ago.

In addition to Major Trauma services, the UCAT centre contains a new Emergency Department (treating both major and minor conditions) and a pioneering Frailty Assessment Unit which helps elderly patients maintain their independence by avoiding unnecessary admission to hospital.

The final part of the UCAT centre, a £1m air ambulance helipad funded by the HELP Appeal, under the County Air Ambulance Trust charity, was completed in July 2017.

Before then, air ambulances had to land on the playing fields nearby the hospital, after which a road ambulance transferred patients to Aintree. This added up to half an hour to the journey but the new helipad in front of the Emergency Department means transfers take just a few minutes.

Facts and figures

  • Aintree employs more than 4,500 staff, with nearly 200 working within the UCAT centre
  • More than 70% of Aintree’s staff come from within a four-mile radius of the hospital
  • Twelve staff are required to receive and provide initial care and assessments for one major trauma patient – the team has received 1,490 patients in the last 12 months
  • Since becoming operational on Monday 3rd July, the helipad has received 21 patients by air ambulance (as of Tuesday 29th August)
  • The Emergency Department treats patients more than 80,000 times each year.

The Walton Centre NHS Foundation Trust – stakeholder update

After 13 years of service to The Walton Centre, CEO Chris Harrop has decided to step down and take up a new opportunity outside the Trust.

Chris will be joining Mersey Internal Audit Agency (MIAA) as Programme Lead in the Advisory Services Team early in 2018.

Chris said: “I’m really sad to be leaving The Walton Centre. I have nothing but pride and admiration for my colleagues here, I have enjoyed a varied and fulfilling part of my career at Walton, so this is quite a wrench, but I’m excited about joining a new team and undertaking a new challenge. I have known and worked with colleagues in MIAA for many, years and MIAA is an organisation that I have always held in very high regard. We share a common philosophy to always strive for improvement and we share a common value base. I’m also looking forward to using my knowledge and experience of the local system to help support the on-going growth of MIAA.”

“There will never be a good time to leave; however, I believe Walton is in a strong position. We are rated Outstanding by the CQC, we have Investors in People Gold, we are financially sustainable and we have the Vanguard legacy, but above all, we have some the best staff in the NHS and we will always deliver the best care for our patients.”

“I have a young family and elderly parents so I’m taking the opportunity to work part-time for the next period of my career to help support my family more effectively”.

The process will commence immediately to find a successor to Chris, and further updates will be provided through the Trust Communications team.

Chris leaves The Walton Centre in a strong position. The Trust was rated “Outstanding” by the CQC in 2016, it holds Investors in People Gold status, and is one of only 12 exemplar NHS organisations in Health and Wellbeing. The Trust is also an Acute Care Vanguard site, and has been consistently rated by staff as being one of the best places to work in the NHS.