Six things you should expect from Social Care Support

According to Healthwatch England, people have told them they want to feel listened to and involved in decisions about their social care.

It says: “With more than a quarter of a million people living in care homes and 673,000 adults relying on social care support to live independently, it’s vital that people are able to get the best out of social care.

“The National Institute for Health and Care Excellence (NICE) has developed guidance to help make you and social care professionals understand what care people can expect and how to support you to make decisions about your own care.”

Healthwatch England list six things you should expect from care services, according to NICE guidelines.

  1. You should be able to live your life with dignity and independence.
  2. Your care should be planned flexibly around what you want and need.
  3. You should understand what types of care are available, and the minimum care you can expect to have.
  4. You should have control over how your care is provided and paid for.
  5. The staff providing care should develop good relationships with you.
  6. Providers of social care should ask you and your family for your views, and use these to train staff and improve services.

Healthwatch Sefton always welcomes feedback from people in Sefton. If you have an experience of social care then you can submit your feedback via our website using this link.

Sefton GPs asked to keep things simple when seeking patient feedback

As part of the #ItStartsWithYou campaign, Healthwatch Sefton and the local Clinical Commissioning Groups (CCGs) are calling on GP practices in Sefton, as the front line of the health service, to send a strong cultural signal to patients that the NHS is open and interested in listening to their views.

Healthwatch Sefton and the CCGs are also encouraging GPs and other primary care staff to share their own stories to tell them how patient feedback has helped them to learn and improve the way they provide care.

Healthwatch England’s ‘It Starts With You’Campaign wants to hear from you

Healthwatch Sefton, the local health and social care consumer champion, has been supporting Healthwatch England’s It Starts With You campaign with a number of initiatives within the borough.

Today (Wednesday) the Healthwatch Sefton team is at Strand House in Bootle to engage with those within the 123 flats and to capture any feedback on the health services they use.

Over the last year, more than 3,000 local residents have shared their stories with Healthwatch Sefton to help identify where things weren’t working and let doctors, nurses and care workers know when they were getting it right. The aim is for Wednesday’s visit to add to this picture by listening to what the residents have to say with all responses being anonymous.

This follows a co-ordinated Listening Event earlier in July when eight local Healthwatch visited Accident & Emergency departments throughout Cheshire and Merseyside at the same time, on the same day, and asking people the same questions from a pre-arranged survey.

Two members of Healthwatch Sefton spent the afternoon at Southport and Formby District General Hospital A+E department where they captured feedback from 24 people.

This information will be included in a wider Healthwatch report intended to gain insight as to why people attend A+E and where pressures elsewhere in the system may affect demand on the emergency department. It is hoped a follow-up survey will also add to the picture of A+E demand.

In another initiative to coincide with the It Starts With You campaign, Betty Boner, Healthwatch Sefton Engagement and Participation Officer, linked in with Southport and Ormskirk NHS Hospital Trust’s recent launch of their Experience of Care Strategy. Betty gathered people’s feedback at Southport Hospital on the different services provided at the site and shared comments such as: “I received fantastic aftercare” and “I meet up with other people who were (at the clinic) at the same time. We now support each other”.

The Healthwatch network exists to make it straightforward for people to give feedback about health and social care services. Healthwatch Sefton has made this easy by providing a specific Feedback Centre on its website (www.healthwatchsefton.co.uk) where people can also rate their GP practice, dental surgery or hospital clinic – all anonymously.

 

Healthwatch England Chair update: Letter from Anna Bradley…

A letter from Anna Bradley, Chair of Healthwatch England – 

“I wanted to let you know that since I am coming to the end of my extended term as Chair of Healthwatch England, the Department of Health have begun the process of recruiting my successor.

Ministers intend to appoint a new Chair for the next phase of Healthwatch England’s development and therefore an advert will appear shortly as part of the standard process for making public appointments. We will keep you all posted as we know more about the process and when an appointment has been made.

My term concludes on 31 March 2016, with the new Chair set to take up the reins from 1 April.

At the last Healthwatch England Committee meeting, Jane Mordue was appointed as the organisation’s first Vice Chair. As well as supporting me and my successor, the Vice Chair will play a vital role in ensuring continuity in leadership for the organisation during this time of transition.

I also wanted to take this opportunity to update you regarding the recruitment of the new CEO. In order for the new Chair to be able to play a role in the recruitment of the new CEO we have decided to recruit someone on a fixed term basis to lead the organisation during the transition. 

As you know, Katherine announced in September that she would be leaving Healthwatch. She will cease her full-time employment at Christmas but has said she can be available on a part-time basis in the New Year to aid the handover.

I appreciate that this represents a substantial amount of change for Healthwatch England and that this may feel unsettling. However, I believe we have together built very strong foundations for Healthwatch. I am very proud of the many examples of the value that Healthwatch is adding to health and social care across the country and it is a pleasure to see the rewards of all the efforts we have all put into building a strong and effective network over the past three years.

We will continue to keep you updated on both recruitment processes over the months ahead. In the meantime, do not hesitate to contact myself or Katherine or your Development Officer if you have any queries.

Kind regards,

Anna Bradley
Healthwatch Sefton”